hugo123Privacy Policy

This page describes what we collect when you use hugo123 and how we keep that data protected. When you register an account, log in from your Android phone or iOS browser, deposit via DANA or your bank's virtual account, or withdraw your funds, we collect personal information. We handle this data according to privacy principles: we encrypt it, store it securely, and share it only where necessary or legally required.

Our hugo123 privacy policy covers account registration data, payment information, gameplay activity, device details, cookies, and how we use third-party processors for payments and hosting. We explain your rights—how to access your data, request corrections, or delete your account—and the limited circumstances under which we disclose information to law enforcement or payment partners.

Read on to understand what data we collect, how we use it, who has access, and how to exercise your privacy rights on hugo123.

What Data We Collect on hugo123

When you create a hugo123 account, we collect your name, email address, phone number, date of birth, and a password you choose. During identity verification, we require you to upload a photo of your national ID, passport, or driver's licence; we store this image encrypted and separately from your account profile. We collect this data to comply with Know Your Customer (KYC) regulations and to prevent fraud and unauthorised access.

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we record the payment method, amount, and timestamp. We do not store your full payment credentials—your e-wallet or bank details are processed by our payment partners, not stored on our servers. When you withdraw, we collect your requested amount and destination account; this is cross-checked against your deposit history to prevent fraud.

We log your gameplay activity—which games you access, your selections, your balances, and transaction timestamps. We collect device information: your phone's operating system version (Android or iOS), device model, app version (if using APK), and IP address. We use this data to troubleshoot technical issues, improve our platform, and detect suspicious account behaviour.

How We Use Your Data on hugo123

We use your personal data for core account functions: verifying your identity, processing deposits and withdrawals, and managing your account security. We send you account confirmation emails, password reset links, and transaction receipts to your registered address. We use gameplay activity logs to calculate your account balance, generate transaction history, and handle disputes or complaints.

We analyse gameplay and payment patterns to detect fraud—for example, unusual withdrawal requests or rapid account changes may trigger verification reviews. We use device and IP data to prevent duplicate accounts and detect compromised accounts. We do not sell your personal data to marketers or advertisers. We may use aggregated, anonymised data (e.g., "X thousand players prefer football sportsbook") for platform analytics and improvement, but this cannot identify you individually.

We retain your account data for as long as your account is active. If you delete your account, we retain encrypted copies of your transaction history for a minimum of five years to comply with financial and anti-money-laundering regulations. After this retention period, we purge your personal information. ID photos and payment details are deleted sooner—typically within one year of account closure—unless we are legally required to retain them.

Third-Party Processors and Data Sharing

We work with third-party payment processors to handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank virtual account transactions. These processors may be located outside Indonesia; your payment data is transferred to their secure servers to complete transfers. We have data-processing agreements with each processor requiring them to encrypt your data and use it only for payment processing.

Our servers may sit outside Indonesia—in regional data centres across Southeast Asia. This means your account data may be stored in jurisdictions with different privacy laws. We choose data-centre locations based on security, uptime, and compliance with international standards (ISO 27001, SOC 2). We may disclose your information to law enforcement if required by court order or legal process in our operating jurisdiction.

We do not share your personal information with our sportsbook partners, live-dealer studios, or slot game providers. These are integrated into our hugo123 platform; they see only your account ID and balance, not your name, email, or ID photo. We may share anonymised usage statistics with game providers for performance analysis, but this cannot identify you.

Cookies and Tracking on hugo123

We use cookies on hugo123 to remember your login session, store your language preference, and track your browsing within the platform. Session cookies expire when you log out; persistent cookies remain for up to 12 months. We use these cookies to improve your experience—for example, remembering whether you prefer to view Liga 1 sportsbook or Mobile Legends esports when you return.

We use Google Analytics and similar analytics tools to understand how users navigate our platform. These tools place tracking pixels and cookies that measure page views, session duration, and click patterns. This data helps us identify which games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) users prefer and optimise our live-dealer and sportsbook layouts. You can disable analytics cookies in your browser settings or opt out through your account preferences on hugo123.

We do not use behavioural advertising cookies to track you across other websites. We do not sell your browsing data to ad networks. If you visit hugo123 from Jakarta, Surabaya, Bandung, or Medan, your geographic location is inferred from your IP address but not stored as a separate data point—it is used only to serve you the correct language and currency.

Your Rights on hugo123

You have the right to access all personal data we hold about you. Log into your hugo123 account and navigate to Account > Data Download to request a copy of your information in standard format. We will provide this within 14 business days. You have the right to correct inaccurate data—if your registered phone number is wrong, you can update it in Account Settings immediately.

You have the right to request deletion of your account and associated personal data. Log into hugo123, go to Account > Settings > Close Account, and confirm. We will deactivate your account immediately and begin purging your personal information. However, we retain encrypted transaction records for five years to comply with anti-money-laundering regulations; these records cannot be linked back to you by name or contact details.

You have the right to lodge a complaint with your local data protection authority if you believe our handling of your data violates privacy law. You also have the right to object to certain data processing—for example, if you do not want us to send marketing emails, you can unsubscribe or disable notifications in your Account > Notifications settings.

1. Access your data

   Log in to hugo123, go to Account > Data Download, and request your personal information in standard format.

2. Correct or update details

   Edit your email, phone, or other profile information in Account Settings anytime.

3. Delete your account

   Go to Account > Settings > Close Account; we purge your personal data within 30 days.

4. Manage notifications

   Control email and push alerts in Account > Notifications; opt out of marketing anytime.

Contact Us About Privacy on hugo123

If you have questions about our privacy practices, how we handle your data, or how to exercise your rights, contact our support team through your hugo123 account. Navigate to Account > Help & Support, select Privacy Inquiry, and describe your question. Our team will respond within five business days (or longer during major holidays such as Idul Fitri, Idul Adha, or Imlek due to reduced staffing).

If you believe your privacy rights have been violated or our practices do not align with this policy, you may also lodge a complaint with your regional data protection authority. We take privacy seriously and will cooperate with any regulatory investigation.

Our hugo123 Privacy Commitments

We at hugo123 commit to protecting your personal data with encryption, secure storage, and controlled access. We collect only the information necessary to run our platform, verify your identity, process payments, and comply with law. We do not sell your data, use it for external advertising, or share it with unrelated third parties. We share payment and transaction data with our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only as necessary to complete your deposits and withdrawals.

Your account data is encrypted and may be stored in regional data centres outside Indonesia. You have the right to access, correct, and delete your information; to opt out of non-essential cookies and notifications; and to lodge a complaint with data protection authorities if you believe your privacy rights have been violated. This privacy policy may be updated as our platform evolves; we will notify you of material changes by email or in-app announcement.

For detailed questions about how your specific data is handled, contact our support team through your hugo123 account or visit the Help & Support section. We remain committed to transparent, lawful data practices and respect for your privacy on hugo123.